You may use our online portal above to pay your Conn's Installment account, or you can pay by phone by calling customer service at 1-800-511-5750. We also have a Pay Near Me option at participating locations noted above.

Please find claim forms below. Click on the link to download desired claim form. Follow the instructions provided to submit your claim.

Loans Originated in Alabama, Arizona, Louisiana, North Carolina, Tennessee, Texas, and Virginia

PROPERTY: A completed Claim Form, photos of damaged item, and a fire report or police report (if applicable) are required to process a property claim.

INVOLUNTARY UNEMPLOYMENT: A completed Claim Form is required to process an involuntary unemployment claim.

LIFE: A completed Claim Form along with a death certificate with cause is required to process a life claim.

DISABILITY: A completed Claim Form is required to process a disability claim.

Loans Originated in Colorado, New Mexico, Nevada, Oklahoma, Mississippi, Florida and South Carolina

PROPERTY: A completed Claim Form, photos of damaged item, and a fire report or police report (if applicable) are required to process a property claim.

INVOLUNTARY UNEMPLOYMENT: A completed Claim Form is required to process an involuntary unemployment claim.

LIFE: A completed Claim Form along with a death certificate with cause is required to process a life claim.

DISABILITY: A completed Claim Form is required to process a disability claim.

Georgia Loans Originated prior to 2024

PROPERTY: A completed Claim Form, photos of damaged item, and a fire report or police report (if applicable) are required to process a property claim.

INVOLUNTARY UNEMPLOYMENT: A completed Claim Form is required to process an involuntary unemployment claim.

LIFE: A completed Claim Form along with a death certificate with cause is required to process a life claim.

DISABILITY: A completed Claim Form is required to process a disability claim.

Georgia Loans Originated in 2024

Please contact connsinsurance@conns.zendesk.com for additional assistance.

Cancellation of Insurance: For Property Insurance, a cancellation request will be honored once the customer provides proof of homeowners/renters insurance.

If cancellation is requested more than 30 days after the purchase date and before the account is paid in full or the insurance expires, the cancellation credit will be prorated.

Details: To request a cancellation, you may complete the Cancellation Form. Email the form and if applicable Proof of homeowners/renters insurance to connsinsurance@conns.zendesk.com.

For information on the Conn's/Badcock bankruptcy case, or for additional assistance with a past purchase at Badcock, please refer to https://dm.epiq11.com/case/conns/info Here you can find additional information regarding bankruptcy proceedings, submit a claim, or submit an inquiry.

Conn's does not charge any fees for making payments on an account, but a third-party processor charges a non-refundable processing fee of $2.25 per transaction if you choose to make a remote, one-time electronic payment via credit or debit card. Conn's does not charge, collect, or retain any portion of the non-refundable processing fee. You have the option to make a payment on your account without paying the third-party processing fee by enrolling in automatic payments, making a payment in store, or paying by cash, check, or ACH.

For assistance, please contact Assurant directly at (800) 316-2993.