CitizenShipper is the trusted, affordable way to transport your beloved pets and most valuable items. Connect with a fleet of background-checked and feedback-rated drivers in just minutes.
Listing your shipment is always fast, free and easy.
No matter what you’re transporting, CitizenShipper has got you covered. We connect you with professional drivers eager and able to meet your requests.
You’ll describe your pet or the item you’re transporting, where it’s located, and where it’s going. Just fill out this form, which takes about two minutes.
Don’t limit yourself to pick-up and drop-off information — include every last detail that you think might be relevant. Does your kitty need cuddles every three hours? Maybe your boat’s coating is especially sensitive to humidity? The more info you provide, the better we’ll be able to match you with the perfect transporter.
As soon as you list your transport, we send it to a fleet of expert drivers that fit your criteria. Within minutes, you’ll receive messages and quotes for free.
Drivers on CitizenShipper are always pre-screened, ID-verified and background-checked. Read more about our screening process here. We also cover pet transports with a $1,000 Pet Protection Plan and access to 24/7 televet care.
Drivers on CitizenShipper love pets as much as you do and are eager to spend time with your best friend!
Each transporter’s credentials and experience are listed in their CitizenShipper profile. We strongly encourage you to consider this information when choosing which of them to hire. Check out their average rating on a five-star scale, or go through the reviews left by their previous customers. You can also compare their achievements, completed shipment numbers, and cancelation rates. Ultimately, the decision is yours to make. We notify you by email or text message of each bid, leaving you the freedom to choose the transporter that best meets your requirements.
Before and after accepting a bid, you’ll chat with your driver at your convenience. Feel free to discuss any questions you have or details that are unclear with full transparency!
Want a better offer or different terms of payment? The transporters are open to negotiations. How about regular check-ins while your shipment is en route to provide peace of mind? Not a problem. Last-minute changes or clarifications? Transporters will do their best to accommodate you.
Most customers, especially in pet transport, appreciate drivers that communicate in an open and forthright manner. You’ll find this factor reflected in ratings and review scores. For our own part, we strive to maintain the same standards; feel free to contact us at any time.
We’re focused on building a vibrant community. Shipping customers rely on each other by sharing their experiences and promoting those drivers who’ve earned their trust. You’ll find thousands of reviews talking about what works and what doesn’t. They’re all 100% genuine and traceable to the original transport.
Our door-to-door delivery process encourages interaction between the transporter and the customer. Once the shipment arrives, you’ll be able to hear how the trip went — maybe even share photos or videos. In return, we hope you’ll take the time to rate and review your driver. By letting us know how well they have performed, you contribute to the platform’s continual improvement. The best drivers keep rising to the top, and new customers get a better idea of what to expect.
CitizenShipper is the highest 5-star-rated transport marketplace in the world.
Rest easy with refund protection, driver replacement guarantee and dedicated support.1
CitizenShipper is the first and only transport platform that covers every journey with a $1,000 Pet Protection Plan. Your pet's safety and comfort are always #1.
Enjoy peace of mind with stringent background checks, detailed profiles and direct contact with every driver.2
Our team responds to questions 324% faster than the industry average!
For additional information, please consult the FAQ or browse through our Help Center articles. You can always drop us an email at support@citizenshipper.com.
Also check out our blog for advice on choosing the right driver, first-time pet transport tips, and much more!
